Returns & Exchanges
At Ludovic Moissanite, we stand behind the brilliance and craftsmanship of our jewelry. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery.
Initiate Your Request
Contact our concierge team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely place your jewelry in its original luxury packaging, ensuring all certificates, warranty cards, and promotional materials are included.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; we recommend obtaining a receipt for tracking purposes.
Inspection and Refund
Once our gemologists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing